Our products can be ordered online and shipped anywhere in South Africa.
Please email us to place your order: firstname.lastname@example.org.
Please include the following information:
1. The product you would like to order.
2. Your area for delivery.
We dispatch daily Monday to Friday.
Delivery charge is calculated according to the delivery address, weight and size of the parcel and individually quoted for every order.
Delivery charges can range from R70.00 – R120.00 to all main cities in South Africa, with an additional charge to outlying areas and is door to door services.
Expected delivery within Cape Town area is 1 to 3 business days. All other areas within South Africa, delivery can take up to 5 business days.
Currently we only deliver within South Africa and to Namibia.
Products damaged in transit to you
All parcels will be delivered by independent courier companies. On occasion but rarely however, items may be damaged in transit to you. If this occurs, you will need to contact us immediately by e-mail – no longer than 2 days from the date of delivery, and supply us with some pictures of the damage. We will supply you with a replacement product.
Refunds/Exchanges and Credit Notes
At The Beauty Box we take pride in the excellent quality of our products and before any order go out, we do a thorough quality check on each and every item. If you unfortunately receive a product that has a flaw that we did not pick up on through our inspection, you will need to contact us immediately by e-mail – no longer than 2 days from the date of delivery, and supply photos of the fault. We will supply you with a replacement product once the faulty product has been returned to us.
In the event of a faulty product and a replacement is requested, you will need to return the product to us in the same condition you have received it before we can send the replacement item.
If you receive a product in good order, but decide that you would prefer to return the item, notify us within 7 days and we can arrange a full refund only if the item is returned to us at the customer’s expense and in its original packaging, in perfect condition.